Simple Steam Cleaner Basics for Malaysian Homes

Effective Date: January 7, 2026

Contact: privacy@steamcleaneroverview.my

1. Introduction

Steam Cleaners Overview ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

We collect the following categories of personal data:

• Contact Information: Full name, email address, state of residence
• Preference Data: Main focus area (cleaner types, attachment overview, steam basics, general learning)
• Technical Data: IP address, browser type, device information, cookies, and usage analytics
• Communication Data: Records of correspondence when you contact us

3. How We Collect Your Data

We collect personal data through:

• Direct submission via our lead capture form
• Automated technologies such as cookies and analytics tools
• Email correspondence and support inquiries

4. Purposes of Data Processing

We process your personal data for the following purposes:

• To provide educational guides and resources about steam cleaners
• To communicate updates, information, and respond to inquiries
• To improve our website, content, and user experience
• To conduct analytics and research for educational content development
• To comply with legal obligations and protect our rights

5. Legal Basis for Processing (PDPA Compliance)

We process your personal data based on:

• Consent: You provide explicit consent when submitting your information through our forms
• Legitimate Interests: To operate and improve our educational platform
• Legal Compliance: To fulfill legal and regulatory requirements in Malaysia

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Email service providers, analytics platforms, and hosting services that assist in operating our platform
• Legal Authorities: When required by Malaysian law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are bound by confidentiality obligations and process data only as instructed.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with access controls
• Regular security audits and updates
• Employee training on data protection practices

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically:

• Contact and preference data: 3 years from last interaction or until you withdraw consent
• Technical and analytics data: 2 years
• Communication records: 3 years for support and legal purposes

After the retention period, we will securely delete or anonymize your data.

9. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw your consent to data processing at any time
• Right to Limit Processing: Request restriction of data processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format

To exercise any of these rights, contact us at privacy@steamcleaneroverview.my with your request. We will respond within 21 days as required by PDPA.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please refer to our Cookie Policy. You can manage cookie preferences through your browser settings.

11. International Data Transfers

Your personal data is primarily stored and processed within Malaysia. If data is transferred internationally to service providers, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions by Malaysian authorities
• Service provider certifications (e.g., ISO 27001)

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@steamcleaneroverview.my
• General Inquiries: hello@steamcleaneroverview.my
• Address: Kuala Lumpur, Malaysia

15. Complaints and Dispute Resolution

If you believe your privacy rights have been violated, you have the right to lodge a complaint with:

• Our Data Protection Officer: privacy@steamcleaneroverview.my
• Personal Data Protection Commissioner of Malaysia: www.pdp.gov.my

We are committed to resolving complaints fairly and promptly.

Effective Date: January 7, 2026

Contact: legal@steamcleaneroverview.my

1. Agreement to Terms

By accessing or using Steam Cleaners Overview ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services. These Terms constitute a legally binding agreement between you and Steam Cleaners Overview, governed by the laws of Malaysia.

2. Educational Purpose Only

Steam Cleaners Overview is an educational platform providing general information about electric steam cleaners. All content, guides, and resources are for informational purposes only and do not constitute:

• Professional cleaning advice or recommendations
• Product endorsements or guarantees
• Health, safety, or sanitation claims
• Performance promises or outcome guarantees
• Compliance with any regulatory or industry standards

Users must conduct their own research and due diligence before making purchasing or usage decisions.

3. No Guarantees or Warranties

We provide all information "as is" without warranties of any kind, express or implied, including but not limited to:

• Accuracy, completeness, or reliability of content
• Fitness for a particular purpose
• Non-infringement of intellectual property rights
• Uninterrupted or error-free service

We do not guarantee any specific results, outcomes, or benefits from using the information provided on the Platform.

4. User Responsibilities

When using the Platform, you agree to:

• Provide accurate and complete information in all forms and communications
• Maintain the confidentiality of your account credentials (if applicable)
• Use the Platform only for lawful purposes and in accordance with these Terms
• Not engage in any activity that interferes with or disrupts the Platform
• Not attempt to gain unauthorized access to any part of the Platform
• Not use automated systems (bots, scrapers) without our written permission
• Respect the intellectual property rights of Steam Cleaners Overview and third parties

5. Acceptable Use Policy

You must not use the Platform to:

• Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
• Impersonate any person or entity or misrepresent your affiliation
• Upload or distribute viruses, malware, or other malicious code
• Collect or harvest personal data of other users
• Engage in any commercial activity without our prior written consent
• Violate any applicable laws or regulations of Malaysia

6. Intellectual Property Rights

All content on the Platform, including text, graphics, logos, images, and software, is the property of Steam Cleaners Overview or its licensors and is protected by Malaysian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial educational purposes. You may not:

• Reproduce, distribute, modify, or create derivative works from our content without written permission
• Use our trademarks, logos, or branding without authorization
• Remove or alter any copyright, trademark, or proprietary notices

7. Payment Terms (If Applicable)

If you purchase digital products or services from the Platform:

• All prices are stated in Malaysian Ringgit (MYR) unless otherwise specified
• Payment must be made through our authorized payment processors
• You authorize us to charge the payment method provided for all fees incurred
• All sales are final unless otherwise stated in our Refund Policy
• We reserve the right to change pricing with notice

8. Subscription and Cancellation (If Applicable)

For subscription-based services:

• Subscriptions automatically renew unless canceled before the renewal date
• You can cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial subscription periods unless required by law

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Steam Cleaners Overview and its directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage resulting from your use of the Platform
• Any damages arising from reliance on information provided on the Platform
• Interruption or cessation of services

Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount paid by you (if any) to Steam Cleaners Overview in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Steam Cleaners Overview and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of any applicable laws or regulations

11. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for any third-party content, privacy policies, or practices. You access third-party sites at your own risk and should review their terms and policies.

12. Modifications to Terms and Services

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform with an updated effective date. Your continued use after changes constitutes acceptance of the modified Terms. We may also modify, suspend, or discontinue any aspect of the Platform at any time without notice.

13. Termination

We reserve the right to terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms
• Fraudulent, abusive, or illegal activity
• At our sole discretion for operational or business reasons

Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Malaysia, and you consent to personal jurisdiction in such courts.

15. Dispute Resolution

Before initiating formal legal proceedings, you agree to attempt to resolve disputes through good-faith negotiation. Contact us at legal@steamcleaneroverview.my to begin the resolution process. If a dispute cannot be resolved within 30 days, either party may pursue legal remedies in accordance with Section 14.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Steam Cleaners Overview regarding your use of the Platform, superseding any prior agreements.

18. Contact Information

For questions or concerns about these Terms of Service, please contact us:

• Email: legal@steamcleaneroverview.my
• General Inquiries: hello@steamcleaneroverview.my
• Address: Kuala Lumpur, Malaysia

Effective Date: January 7, 2026

Contact: refunds@steamcleaneroverview.my

1. Our Commitment to Satisfaction

At Steam Cleaners Overview, we strive to provide high-quality educational content and resources. This Refund Policy outlines the circumstances under which refunds may be issued for digital products and services purchased through our platform, in compliance with Malaysian consumer protection laws.

2. 14-Day Digital Product Guarantee

For eligible digital products (e-books, guides, courses), we offer a 14-day satisfaction guarantee from the date of purchase. If you are not satisfied with your purchase, you may request a full refund within this period, subject to the conditions outlined in this policy.

3. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 14 days of purchase
• The digital product is defective, inaccessible, or significantly different from its description
• Technical issues prevent you from accessing the content, and our support team cannot resolve the issue
• You were charged in error or duplicate charges occurred
• The product fails to meet reasonable quality standards

4. Non-Refundable Items and Circumstances

Refunds will NOT be issued for:

• Requests made after the 14-day guarantee period
• Free content, guides, or promotional materials
• Products that have been fully downloaded, accessed, or consumed beyond reasonable preview
• Change of mind after extensive use of the product
• Failure to read product descriptions or system requirements
• Violation of our Terms of Service resulting in account termination
• Subscription fees for periods already consumed (partial refunds may apply)

5. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Contact our refunds team at refunds@steamcleaneroverview.my within 14 days of purchase
• Step 2: Include your order number, purchase date, email address used for purchase, and reason for refund
• Step 3: Provide any relevant details or documentation supporting your refund request
• Step 4: Our team will review your request within 3-5 business days
• Step 5: You will receive an email notification of the decision

6. Refund Review Process

Upon receiving your refund request, we will:

• Verify your purchase and eligibility within 3 business days
• Review the reason for the refund request
• Attempt to resolve technical issues or concerns before processing a refund
• Make a decision based on this policy and applicable consumer protection laws
• Notify you via email of our decision with a detailed explanation

7. Refund Processing Timeframe

If your refund is approved:

• We will process the refund within 7-10 business days of approval
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed

8. Partial Refunds

Partial refunds may be granted in the following circumstances:

• Subscription services: Pro-rated refund for unused portion of a subscription period (at our discretion)
• Bundle purchases: If only part of a bundle is defective or inaccessible
• Technical issues: If only specific sections of content are affected
• Special circumstances: As determined on a case-by-case basis

9. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy in special circumstances, including:

• Hardship cases supported by appropriate documentation
• Technical failures on our end that significantly impact user experience
• Content errors or misrepresentations discovered after purchase
• Compliance with Malaysian consumer protection regulations

10. Subscription Cancellation and Refunds

For subscription-based services:

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• No automatic refunds are provided for the current billing period
• Refund requests for the current period will be evaluated on a case-by-case basis
• Access to subscription content continues until the end of the paid period

11. Technical Issues and Support

Before requesting a refund due to technical issues:

• Contact our support team at hello@steamcleaneroverview.my
• Provide detailed information about the issue (browser, device, error messages)
• Allow our team reasonable time to attempt a resolution (typically 48-72 hours)
• Follow troubleshooting steps provided by our support team

Many technical issues can be resolved quickly, and we're committed to ensuring you can access your purchased content.

12. Fraudulent Refund Requests

We take refund fraud seriously. Actions that may constitute refund abuse include:

• Repeatedly purchasing and requesting refunds for the same or similar products
• Downloading or accessing all content before requesting a refund without valid reason
• Providing false information in refund requests
• Attempting to retain access to content after receiving a refund

Such behavior may result in account termination and denial of future refund requests, and may be reported to relevant authorities.

13. Chargeback Policy

If you initiate a chargeback with your financial institution before contacting us:

• Your account will be suspended pending resolution
• We will provide documentation to your financial institution supporting the legitimacy of the charge
• You may forfeit the right to future refunds or account reinstatement

We strongly encourage you to contact us directly at refunds@steamcleaneroverview.my before initiating a chargeback, as we're committed to resolving issues fairly and promptly.

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated effective date. Your purchase after changes constitutes acceptance of the modified policy. Material changes will be communicated via email to active customers.

15. Malaysian Consumer Protection Rights

This Refund Policy is designed to comply with the Consumer Protection Act 1999 of Malaysia. Nothing in this policy limits or excludes your statutory rights under Malaysian consumer protection laws. If any provision conflicts with mandatory consumer protection laws, the law shall prevail.

16. Contact Information for Refund Inquiries

For all refund-related questions and requests, please contact:

• Refund Inquiries: refunds@steamcleaneroverview.my
• General Support: hello@steamcleaneroverview.my
• Technical Issues: hello@steamcleaneroverview.my
• Address: Kuala Lumpur, Malaysia

We aim to respond to all refund inquiries within 3 business days and resolve matters as quickly as possible.

Effective Date: January 7, 2026

Contact: cookies@steamcleaneroverview.my

1. Introduction to Cookies

This Cookie Policy explains what cookies are, how Steam Cleaners Overview uses them on our website, your choices regarding cookies, and further information about cookies. This policy is designed to provide transparency in accordance with GDPR-style data protection standards and Malaysian data protection principles.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "persistent" (remaining on your device for a set period) or "session" (deleted when you close your browser).

3. Types of Cookies We Use

We use the following categories of cookies on our website:

3.1 Strictly Necessary Cookies

• Purpose: Essential for the website to function properly; cannot be disabled
• Examples: Cookie consent preferences, security tokens, session management
• Duration: Session or up to 12 months
• Legal Basis: Legitimate interest in operating the website

3.2 Performance and Analytics Cookies

• Purpose: Collect information about how visitors use our website to improve functionality
• Examples: Google Analytics, page views, bounce rates, traffic sources
• Duration: Up to 24 months
• Legal Basis: Your consent (optional)
• Data Collected: Anonymized usage patterns, device information, browsing behavior

3.3 Functional Cookies

• Purpose: Remember your preferences and personalize your experience
• Examples: Language selection, form data retention, display preferences
• Duration: Up to 12 months
• Legal Basis: Your consent (optional)

3.4 Targeting and Advertising Cookies

• Purpose: Track your browsing habits to deliver relevant advertisements
• Examples: Retargeting pixels, ad performance tracking, conversion tracking
• Duration: Up to 24 months
• Legal Basis: Your explicit consent (optional)
• Third Parties: May be set by advertising partners (e.g., Google Ads, Facebook Pixel)

4. First-Party vs. Third-Party Cookies

First-Party Cookies: Set directly by Steam Cleaners Overview to operate our website and improve your experience.

Third-Party Cookies: Set by external services we use, such as analytics providers, advertising networks, and social media platforms. These cookies are subject to the respective third parties' privacy policies:

• Google Analytics: https://policies.google.com/privacy
• Google Ads: https://policies.google.com/technologies/ads

5. How We Use Cookies

We use cookies for the following purposes:

• Essential Website Operation: To enable core functionality like form submissions, navigation, and security
• User Experience: To remember your language preferences and settings
• Analytics and Performance: To understand how visitors interact with our website and identify areas for improvement
• Marketing and Advertising: To measure the effectiveness of our campaigns and show you relevant content
• Consent Management: To remember your cookie preferences so we don't ask repeatedly

6. Your Cookie Consent

When you first visit our website, we display a cookie consent banner explaining our use of cookies. You have the following options:

• Accept All Cookies: Consent to all cookie categories, including optional analytics and advertising cookies
• Decline Optional Cookies: Only strictly necessary cookies will be used; analytics and advertising cookies will be blocked
• Customize Preferences: Select which categories of cookies you consent to (feature available in some implementations)

Your choice is stored in a cookie (ironically) to remember your preferences for future visits.

7. How to Manage and Delete Cookies

You can control and delete cookies through your browser settings. Here's how for common browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions

Note: Disabling necessary cookies may affect website functionality. Disabling analytics cookies will not impact your experience but limits our ability to improve the website.

8. Withdrawing Cookie Consent

You can withdraw your cookie consent at any time by:

• Clearing your browser cookies (see Section 7)
• Contacting us at cookies@steamcleaneroverview.my to request removal of your data
• Adjusting your consent preferences in our cookie banner (if you revisit after clearing cookies)

Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

9. Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) signal that requests websites not to track your browsing. Currently, there is no universal standard for how websites should respond to DNT signals. Our website does not specifically respond to DNT signals, but you can control tracking through your cookie consent choices and browser settings.

10. Cookies and Personal Data

Some cookies may collect personal data, such as IP addresses or device identifiers, when combined with other information. Such data is processed in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate security measures to protect cookie data from unauthorized access.

11. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a specified period (ranging from days to months) or until you delete them
• Analytics Cookies: Typically 24 months
• Advertising Cookies: Typically 12-24 months

12. Third-Party Cookie Practices

Third-party cookies set by external services are beyond our direct control. We carefully select third-party partners who comply with data protection standards, but we cannot guarantee their practices. We recommend reviewing the privacy policies of third-party services:

• Third-party analytics and advertising platforms have their own data collection and usage policies
• We use contractual safeguards with third parties to ensure responsible data handling
• You can opt out of third-party advertising cookies through industry opt-out tools

13. Cookies on Mobile Devices

Our website uses cookies on mobile devices similarly to desktop browsers. Mobile devices offer additional privacy controls:

• iOS: Settings > Safari > Block All Cookies
• Android: Chrome app > Settings > Site settings > Cookies

Mobile advertising identifiers (IDFA on iOS, AAID on Android) may also be used for advertising purposes and can be reset or limited in your device settings.

14. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. Updates will be posted on this page with a new effective date. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.

15. International Data Transfers

Some cookies may involve data transfers to countries outside Malaysia, particularly when using third-party services like Google Analytics. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant data protection authorities
• Service provider certifications (e.g., ISO 27001)

16. Contact Us About Cookies

If you have questions or concerns about our use of cookies, please contact us:

• Cookie Inquiries: cookies@steamcleaneroverview.my
• General Privacy Questions: privacy@steamcleaneroverview.my
• General Inquiries: hello@steamcleaneroverview.my
• Address: Kuala Lumpur, Malaysia

We are committed to transparency and will respond to your inquiries promptly, typically within 5 business days.